Lucky Star

Material & Dressmaking

3 reviews

  1. Judgemental & Non-sensical

    My mother and I went in to ask about a dress and top to be made out of fabrics from their store. The woman who was serving us was really rude and her price quotes didn’t make sense.

    The top that I asked to be made (a Glassons top that I liked the design of) she asked if it was a dress and asked if I could fit it. I didn’t see how this was relevant as I simply wanted a replica made of the item but with new fabric from their store. I did inform her that I did indeed fit the top and wore it often, which was reason why I wanted it in a new fabric as I loved the style and fit.

    When she quoted the price to have it made in the shop fabric would be $85 we asked for a break down of the price and we didn’t understand why 3 metres of fabric would be needed. She then asked again if it was a dress or top which was confusing because I wanted a replica of the top – and it shouldn’t matter if it’s a dress or top because I wanted what I had brought in to be made with new fabric. She got annoyed when we asked why the question was brought up again and then said she couldn’t make the item.

    I honestly felt that because we were asking about price she got caught out because she couldn’t explain her price. It also didn’t make sense, her price, because the fabric was only $8 per metre and she was trying to say we needed 3 metres – the top did not need so much fabric… I also feel because we were plus size woman she felt she could justify the high price and her asking if I fit the item was also judgemental and unnecessary – why does it matter if I fit the top or not? If I want something made that is exactly like the item I bring in, why should there be a discussion about the fit??

    Anyway, I wouldn’t recommend going here to anyone, especially plus sized individuals.

  2. Dodgy sales receipts/Rude store owner/Over priced items

    While visiting the store, a relative of mine asked to try on a dress which the woman in the store handed to us with some annoyance. I asked for another size down as the first garment was too big. It became apparent their dress sizes ran bigger than your standard retail store sizing. After requesting for a smaller size again, the rude shop woman insisted she wouldn’t fit it, despite her not seeing the dress on as she spent the entire time waiting at her cash register, offering no assistance to us.

    I firmly insisted the smaller size was what we required, and requested it despite her obvious annoyance at my request. In fact, the final dress fitted nicely and upon returning to the counter to pay, only then was the rude woman only too obliging to finalise our purchase.

    It was a cash sale and when I requested a receipt, she looked at me dumbfounded. I repeated I wanted a receipt to which she pulled out a small receipt book (a simple generic $2 shop kind) and wrote a receipt with minimal store details. I handed it back to her asking their shop name and G.S.T number . Again she reluctantly filled out what I asked, looking for ‘their GST number’ handwritten in small print under the counter-top glass.

    If it weren’t for the fact my relative was visiting from overseas, and she liked the dress, I would have happily walked out of the store without buying a single item. The woman in the store was rude and unhelpful and her dubious conduct surrounding cash sales and GST taxes makes this store and the store owner somewhat untrustworthy.

  3. Communication issue

    Please have your telephone line fixed, called several times over 2 days to discuss an urgent matter regarding my sewing that we are paying hundreds of $$ for with no luck. Left voicemails but no call back. Called their other branch also in Otahuhu if they can help/pass on message or provide a mobile number, and was hung up on. For a business that has hundreds of customers purchasing/ordering all the time I suggest that you have a phone line/alternative form of contact for customers that actually work. Very disappointed!

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